Customer Self-Service Platforms

Let customers track usage, pay bills, file claims, and manage their account, anytime, without calling or e-mailing you. Lower your support costs, free up your team, and raise customer satisfaction.

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Self-Service Benefits

Higher Customer Satisfaction and Loyalty:

by enhancing customer experience and modernizing your brand in digital channels.

Reduced Customer Service Costs:

by process automation and tailored AI solutions.

Better Tailored Services and Marketing Efforts:

by AI-powered insights on customer behavior and preferences from data analytics.

Global Stats

-86%

lower cost per interaction – the average live customer service interaction (phone, e-mail, chat) costs around $13.50, while a self-service interaction costs about $1.84.

Gartner, "Only 9% of Customers Report Solving Their Issues Completely via Self-Service"

+33%

more satisfied, on average – customers who use digital self-service channels report noticeably higher satisfaction than those relying on traditional channels like phone or email.

McKinsey, "Customers’ lives are digital—but is your customer care still analog?"

3.5×

higher revenue growth for companies that treat customer service as a value driver rather than a cost center – for only about 0.5% more of revenue spent on service.

Accenture, "3.5x Revenue Growth for Companies that View Customer Service as a Value Center"

Typical Core Functions

Any additional function can be implemented to match your specific business processes.

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Customer Accounts.

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Services & Products.

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Orders & Requests.

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Billing & Payments.

✓

Agreements & Documents incl. Digital Signatures.

✓

Customer Insights.

✓

Notifications & Communication.

✓

Support & Issue Resolution.

✓

Personalized Offers (Up-selling & Cross-selling).

Platform Benefits

Any additional function can be implemented to match your specific business processes.

✓

Functionality tailored to your business processes.

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Custom integrations with your core and back-end systems.

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Customer service automation with AI.

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Secure, stable, and scalable.

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Individual visual/UI design according to your brand book.

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Works on any desktop, tablet, or mobile device.

Proven at Scale

Elektrum's self-service portal serves 475 000 monthly registered users for onboarding, viewing energy consumption, paying bills, updating agreements, and shopping for smart home products. It runs on a service-oriented architecture integrated with Oracle Utilities Customer Care and Billing, supported by roughly 70 web services. It has been built by us in 2012, and recently, the client has successfully moved to supporting the platform in-house.

How We Get There

Strategy, Discovery & Planning

Intense close-cooperation workshops covering your business goals, customer needs and behaviors, as well as technologies involved. Technical architecture and integration (API) with your core and back-end systems. A preliminary roadmap of timelines, costs and priorities.

UX & UI Design

UX planning and UI design according to your brand book. A clickable prototype covering the main features is developed and ready for review.

Development

Front-end, back-end, integrations, content, and quality assurance.

Go Live!

Your platform ships to production.

Support & Growth

SLA, maintenance, analytics, and new features.

About Us

20M

visitors annually use digital solutions made by us.

20+

years experience in delivering innovative digital solutions.

100M €

annual payments through our digital solutions.

100%

owner-managed company.

80+

in-house professionals.

90%

returning customers.

Frequently Asked Questions

What is a customer self-service platform?

A customer self-service platform is a portal or/and mobile app where your customers can manage their own account – viewing usage or history, paying bills, filing claims or applications, and updating their information – without contacting a support agent.

Who is a self-service platform for?

Any business with recurring customer interactions: utilities, insurers, banks, telecoms, and subscription businesses. Self-service portals allow to cut support load and improve customer experience.

How much does a self-service platform cost?

A typical project starts with a Discovery & Strategy phase from €4 800, followed by Integration Analysis and UX/UI Design from €10 000, and first-stage development from €25 000. Exact scope and cost depend on your business processes and the systems you need to integrate with.

How long does it take to launch?

Discovery takes about a month, integration analysis and design run 1–3 months, and first-stage development takes 3 months or more, depending on scope. Most clients launch a first stage, then grow the platform in later stages.

Can it integrate with our existing systems?

Yes! Self-service platforms are typically integrated with core systems like billing, CRM, ERP, or industry-specific platforms – Elektrum's customer self-service platform, for example, runs on around 70 web services connected to Oracle Utilities Customer Care and Billing.

How does AI improve self-service?

AI-powered knowledge base aggregates answers from multiple internal systems, so your support team finds the right answer faster. Simultaneously, AI-powered chatbots and search resolve customer requests, and can learn from real support interactions to automate more over time – reducing both support costs and response times.

Let's Talk Self-Service

Renārs Jansons

Business development, Co-Founder

Sandra Bukovska

Project Director

Andris Gaņģis

Chief Technology Officer

Ģirts Strumpmanis

Chief Executive Officer

SIA "Cube Systems" 09.05.2024. signed an agreement No 17.1-1-L-2024/258 with the Investment and Development Agency of Latvia on receiving support for export assistance under the project "SME Innovative Business Development" co-financed by the European Regional Development Fund.SIA "Cube Systems", as a member of the Latvian IT cluster and a participant in the cooperation network, has signed an agreement to participate in the activities of project No. 5.1.1.2.i.0/3/24/A/CFLA/010 "Cluster support for the internationalization and development of the ICT sector". The aim of the project is to increase private research and development expenditure through targeted public investment that promotes the development of new products and technologies, as well as the transfer of knowledge to the economy. The project is co-financed by the European Union Recovery Fund.